Returns & cancellations

If something is wrong with your books, we'll put it right. Please check your parcel as soon as it arrives.

What we accept returns for

• You received a different title from the one you ordered.
• A book arrived with torn pages or covers.
• A book has poor print quality.

For these, BooksVilla pays the return shipping.

What we don't accept returns for

We can't take back books because you changed your mind. Our editions page explains how we label budget reprints and standard prints.

Check your parcel when it arrives

Please open and check your parcel as soon as you receive it. If anything is wrong, contact us straight away on +977 9742426324 (call or WhatsApp) and tell us your order number and what's wrong.

Cancelling an order

You can cancel an order at any time until it has been dispatched. Once the parcel is with the courier, it can no longer be cancelled. To cancel, call or WhatsApp us with your order number.

Refunds

When a refund is due, we pay it back through a Nepali online payment method.