FAQ
Short answers to the questions we hear most. Anything else, call or WhatsApp us.
Do you deliver all over Nepal?
Yes. We deliver to all 77 districts of Nepal. Each district has one fixed delivery rate, which you see at checkout. Delivery rates by district →
How long does delivery take?
Usually 2–5 days, depending on your location. Books marked as easily arranged ship after one day. Delivery →
How much is delivery?
It depends on your district: from Rs 120 to Rs 250. The rate is fixed per district, whatever the size of the order. Delivery rates by district →
Can I pay cash on delivery?
Yes, inside the Kathmandu Valley (Kathmandu, Lalitpur, Bhaktapur). Outside the valley the delivery fee is paid upfront by Fonepay QR, and you can pay for the books in cash on delivery or pay the full amount upfront. Payment & COD →
How can I pay online?
By Fonepay QR. Scan the QR code at checkout with a banking or wallet app that supports Fonepay, pay, and upload a screenshot of the payment. Payment & COD →
Can I return a book?
Yes, if you received the wrong title or a book is torn or poorly printed. We pay the return shipping for these. We don't accept change-of-mind returns. Please check your parcel when it arrives and contact us straight away if anything is wrong. Returns & cancellations →
Can I cancel my order?
Yes, until it has been dispatched. Call or WhatsApp us with your order number. Returns & cancellations →
How are refunds paid?
Through a Nepali online payment method.
Are your books original or reprints?
Some of our books are budget reprints, sourced from local Nepali wholesalers. Every book page is labelled either Budget Reprint or Standard Print, so you know which one you're buying. Editions & reprints →
Can I pick up my order?
Yes, from Kumari Tole, Ranibari, Samakhusi, Kathmandu, Nepal, between 11 am – 5 pm. Please call +977 9742426324 before you come. Contact & map →
Do you ship outside Nepal?
Not at the moment, but we're open to enquiries. Message us if you're abroad.
How do I contact BooksVilla?
Call or WhatsApp +977 9742426324. Phone support runs 8 am – 10 pm. The store is open Sunday to Friday, 11 am – 6 pm. Contact →